Privacy policy

Matrix Health Group Ltd (trading as not yet.), registered in England and Wales, company number 17099304, registered office Paddock Business Centre, 2 Paddock Road, Skelmersdale, Lancashire, WN8 9PL, is the data controller for the personal information collected through this website. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Contact and delivery details: your name, email address, phone number, and billing and delivery addresses.
• Order details: what you buy, return or ask about.
• Payment details: handled by our payment providers. We never see or store your full card details.
• Messages: anything you send us through the contact form, by email or by phone.
• Account details, if you create an account.
• Reviews, if you leave one: the name you give, your star rating, what you write and any photos, and your email address (never shown).
• Rewards points, if you have an account: your email address, the points you earn and use, and the day and month of your birthday if you choose to give it for a birthday bonus.
• Device and usage information: such as your browser, IP address and the pages you visit. Analytics and marketing cookies are used only if you agree (see our cookie policy).

• To take, send and support your orders, including returns (to carry out our contract with you).
• To answer your questions (our legitimate interest in helping you).
• To keep the website and payments secure and prevent fraud (our legitimate interest, and our legal obligations).
• To run your rewards points: adding points for your orders, taking them off for refunds, and turning them into discounts when you ask (to carry out our contract with you).
• To understand how the site is used, with Shopify's analytics and Google Analytics, and to see which visits and orders come from our product listings on Google (Google Merchant Center), only if you agree to analytics cookies.
• To see whether our adverts on Google lead to visits and orders, only if you agree to marketing cookies.
• To email you once after your order arrives to ask for a review, and to publish the reviews you choose to leave (our legitimate interest in showing other shoppers honest reviews). The email carries no offers, and you can unsubscribe from it. Our review policy explains how reviews work.
• To send you marketing emails, only if you have agreed. You can unsubscribe at any time from any email.
• To meet our legal and accounting obligations.

• Shopify, which hosts this website and our checkout. Shopify processes your information when you visit and buy, uses it with information from other Shopify shops to run, protect and improve its services, and, if you accept marketing cookies, for advertising. Read Shopify's Consumer Privacy Policy, or use the Shopify privacy portal to see or change how Shopify uses your data.
• Google, only if you say yes in our cookie banner. With analytics cookies, Google Analytics shows us how the site is used, and Google Merchant Center shows us which visits and orders come from our product listings on Google. With marketing cookies, Google Ads tells us whether our adverts lead to visits and orders. Google receives details such as the pages you visit, what you add to your bag and buy, your browser and device, and an online identifier. Read Google's privacy policy and how Google uses information from sites that use its services.
• Judge.me (Judge.me Ltd, London), which sends our review emails and holds and shows the reviews on this site. Its servers are in the United States. Read Judge.me's privacy policy.
• Payment providers, to take payment.
• Royal Mail, to deliver your order.
• Cloudflare, which hosts our rewards points scheme (Matrix Rewards, run by Matrix Health Group Ltd). Your points records are stored in the UK.
• Professional advisers and authorities, where the law requires it.

We do not sell your personal information. Some of these providers may process data outside the UK. Where they do, it is protected by recognised safeguards such as the UK international data transfer agreement or standard contractual clauses, or, for Google, the UK-US data bridge.

We keep order records for six years to meet UK tax and accounting rules. Other information is kept only as long as we need it for the reasons above.

You can ask us for a copy of your information, ask us to correct or delete it, ask us to restrict or stop using it, or ask us to move it to another provider. You can withdraw your consent to marketing at any time. We reply within one month.

Email info@matrixhealthgroup.co.uk to make a request.

We use the cookies the site needs to work. Analytics and marketing cookies are used only if you say yes in our cookie banner, and you can change your choice at any time with "Cookie settings" at the bottom of every page. Our cookie policy lists every cookie and what it does.

This website and our products are for adults aged 18 and over. We do not knowingly collect information about anyone under 18.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the UK's data protection regulator, the Information Commission (still known as the ICO), at ico.org.uk.

We may update this policy from time to time. The date at the top shows when it last changed.