Contact us
Questions about a product, your order or a return? Send us a message and we'll reply within 2 working days.
Send us a message
Before you get in touch
Quick answers to common questions.
What will my parcel look like?
Plain and unbranded, with nothing on the outside to say what's inside. Every order goes by tracked Royal Mail, and order by 3pm on a working day and it goes out the same day. It's billed discreetly too.
How do I return something?
Contact us first with your order number and the items you'd like to return. You have 30 days from delivery to ask, and items must be unused, unopened and in their original packaging. Once your return reaches us and has been checked, we refund your original payment method within 10 working days. See returns and refunds.
Where is my order?
Use the Royal Mail tracking link in the email we sent when your order left us. Standard delivery takes 3 to 5 working days, and express 1 to 2. If your order is late, damaged or missing, send us your order number. See delivery.
Who you're contacting
not yet. is a brand of Matrix Health Group Ltd, a UK company registered in England and Wales. You can check these details on the Companies House register.
- Company
- Matrix Health Group Ltd
- Registered in
- England and Wales
- Company number
- 17099304
- Registered office
- Paddock Business Centre, 2 Paddock Road, Skelmersdale, Lancashire, WN8 9PL
- VAT number
- GB 523 781 682
- cs@not-yet.co.uk
- Phone
- 0333 049 5549