Review policy

Anyone who bought from us, and anyone who was given one of our products. After your order arrives, we email you once to ask how you got on. You can also write a review on any product page. Reviews from people who ordered from us are marked "Verified".

We never write reviews ourselves, pay for them, swap them with other shops, or ask staff, friends or family to leave them. We do not offer points, discounts or gifts for reviews. If we ever do, every review written for a reward will say so clearly, and this page will explain it first.

We publish critical reviews as well as positive ones, and we never edit what a customer writes or the stars they give. A review is not a complaint: if something went wrong with your order, please also email cs@not-yet.co.uk so we can put it right. Your review is published either way.

We check every review before it appears, with the same rules for every star rating. We do not publish a review that:

• looks fake, is spam, or was left by someone connected to us
• is abusive or offensive, or breaks the law
• includes someone's personal details, such as a phone number or address
• makes health or medical claims about our products. They are cosmetics, and UK advertising rules do not allow us to show health claims for them, even in a customer's own words

A review is marked "pending" while we check it. Reviews we do not publish are not counted in any star rating.

A product's rating is the average of the stars in all its published reviews, with the number of reviews shown beside it. The rating for the whole range adds together the published reviews of every product.

If a review looks fake or breaks these rules, email cs@not-yet.co.uk with a link to the product page and the reviewer's name. We will check it and take it down if it breaks the rules.

Judge.me collects and shows our reviews for us. Our privacy policy explains what happens to your details when you leave one.

We may update this policy from time to time. The date at the top shows when it last changed.